Return Policy

Returns, Replacement Policy

The Healing Essentials

Eligibility for Returns & Replacement

Customers have the right to request a return or replacement within 7 days of receiving the order if:

  • The item received is defective

  • The product is damaged during delivery

  • The incorrect item was delivered

To qualify for a return or replacement:

  • Items must be unused and in their original condition

  • Products must be returned with original packaging, tags, and accessories

  • Customers must provide clear photos or videos as proof of the issue while initiating the request

All returns will be picked up from the same address where the product was originally delivered.

For missing item cases, customers must contact us within 72 hours of delivery. Requests raised after this period may not be eligible for investigation.

Non-Returnable Items

Returns or replacements will not be accepted in the following situations:

  • Products that have been used or tampered with

  • Items that are damaged due to customer handling

  • Requests raised after the 7-day return window

Return & Replacement Process

1. Initiation

Email our support team at healingessentialsindia@gmail.com with:

  • Order ID

  • Product name

  • Issue details (defective, damaged, incorrect item)

  • Supporting photos or videos

2. Approval

Our team will review your request and confirm eligibility. Once approved, you will receive further instructions for the return process.

3. Pickup / Shipping

Once approved, our logistics partner will arrange a pickup from your delivery address.

4. Refund / Store Credit

  • For eligible returns within the 7-day return window, Store Credit equal to the value of the returned item(s) will be issued to your The Healing Essentials account.

  • If a refund to the original payment method is requested, a ₹100 processing fee will be deducted from the refund amount.

  • If the product is defective or damaged upon delivery, a full Store Credit refund will be issued once the return is successfully processed.

  • For partial order returns, store credit will be issued only for the returned item(s).

Replacement Policy

If a replacement is requested, the replacement product will be shipped once the returned item is received and verified.

Replacement orders are typically shipped within 4 business days after the returned product is received.

Quality & Authenticity Guarantee

Authentic Products

The Healing Essentials ensures that all products available on our website are authentic and sourced from trusted suppliers.

Quality Commitment

We carefully select and inspect each product to ensure it meets our quality standards before being delivered to our customers.

Important Note

The Healing Essentials offers products intended for wellness, spiritual practices, and personal use. However, individual experiences may vary.

We do not guarantee specific results or benefits from the use of any product. Returns or replacements will not be accepted based on personal experience or perceived effectiveness of the product.

Contact Information

For any questions regarding returns, replacements, or product quality, please contact us:

Email: healingessentialsindia@gmail.com

Our customer support team will be happy to assist you with any concerns regarding your order.