Refund policy

Refund, Return & Cancellation Policy

Healing Essentials

At Healing Essentials, every product is thoughtfully handcrafted, quality-checked, and carefully packed to ensure it reaches you in perfect condition. We are committed to providing a seamless shopping experience while maintaining the highest standards of quality and hygiene.

1. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order or before they are shipped, whichever is earlier.

• Once an order has been processed or dispatched, it cannot be cancelled.

• To request a cancellation, please contact our customer support with your order number.

2. Return Policy

Due to the nature of our wellness products, including candles, crystals, essential oils, ritual salts, incense, and other personal care items, we do not accept returns once an order has been delivered.

Returns will only be accepted if:

• You receive a damaged product.

• You receive the wrong item.

• The product is missing from your order.

Claims must be reported within 48 hours of delivery, along with clear photographs and an unboxing video.

3. Refund Policy

Refunds will only be processed in the following situations:

• The ordered product is unavailable.

• A damaged or incorrect product cannot be replaced.

• Your order is cancelled by Healing Essentials before dispatch.

Approved refunds will be processed to the original payment method within 7–10 business days.

Shipping charges, gift wrapping charges, and COD charges (if applicable) are non-refundable.

4. Replacement Policy

We are happy to replace products that:

• Arrive damaged during transit.

• Are defective upon delivery.

• Are incorrectly shipped.

Replacement requests must be made within 48 hours of receiving the order and should include:

• Order Number

• Photographs of the product

• Packaging photographs

• Unboxing video

Replacement requests submitted without an unboxing video may not be eligible for approval.

5. Non-Returnable Products

For hygiene and quality reasons, the following products cannot be returned or exchanged:

• Candles

• Essential Oils

• Ritual Salts

• Crystal Bracelets

• Crystals & Tumbles

• Incense & Smudging Products

• Gift Boxes

• Sale or Promotional Items

6. Shipping Delays

Healing Essentials is not responsible for delivery delays caused by:

• Courier partners

• Weather conditions

• Natural disasters

• Public holidays

• Incorrect shipping addresses provided by customers

7. Incorrect Address

Customers are responsible for providing complete and accurate shipping details.

Orders returned due to an incorrect or incomplete address will require additional shipping charges for re-dispatch.

8. Product Disclaimer

Our products are created to support self-care, mindfulness, relaxation, and intentional living. They are not intended to diagnose, treat, cure, or prevent any medical or psychological condition. Individual experiences may vary.

9. Contact Us

For any questions regarding your order, please contact us:

Healing Essentials

📧 Email:

📞 Phone/WhatsApp:

By placing an order with Healing Essentials, you acknowledge that you have read, understood, and agreed to this Refund, Return & Cancellation Policy.